Shipping Frequently Asked Questions

No. It is only available in Ontario at the moment. If you wish to be notified when our shipping area expands in another province or state, please email us

Yes. There is a minimum of two dozen with our homemade plum sauce.

Yes. For logistical reason, each order is packed for two dozen. Therefore, the next up is 4 dozen, 6 dozen, 8 dozen etc.

No – only the full size is available at the moment.

No. Not at this time.

By Fedex Priority Overnight service

Yes. We do not ship if the receiving address requires two days for FedEx to get there. We will call to inform you should this be the case. Orders placed on Thursdays (after 11:00 a.m. cut off Ottawa time) will be shipped on the following Monday for Tuesday delivery but we will make every effort to ship your order before the Fedex pickup on Thursdays.

In the event of heavy snowfall in the winter or excessive heat in the summer, we may delay the shipping of your order and notify you via email with options of timeframe to ship your order or to refund your order in full.

We do not ship on Fridays, Saturdays, Sundays and Statutory holidays.

We offer priority overnight next day service to major cities provided your order must be submitted before 11:00 a.m. (Ottawa Time) from Monday to Thursday. Every effort will be made to ship your order before the Fedex pickup and especially on Thursdays.

We do not ship on Fridays, Saturdays, Sundays and Statutory holidays. Orders placed on Fridays and the weekend will be shipped on the following Monday for delivery on Tuesday.

Once you have submitted and paid for your order, you will receive an email confirmation. When your order has been fulfilled, a confirmation email with a tracking number will also be sent to you.

You will receive an email notification with a shipping tracking number you can use to track your order.

Only one shipping address is allowed per order. You can place additional orders for the other shipping address.

No – Unfortunately, we don't ship locally. We deliver via UberEATS starting 11:15 a.m. but coverage area may be limited.

Yes – We accept all major credit cards.

Yes – as long as your credit card number and your billing address is correctly matched. Under the Billing Address box, please check ‘Use a different billing address’ and enter your billing address information. The different delivery destination is a typical situation when you would like to ship our Famous Golden Palace Egg Rolls® as a gift to a friend or family member.

If the order is submitted without the shipping address, we will refund in full. Please re-order with shipping address.